General Purpose of the Job:

Provides support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Logistics and Compliance. The scope of responsibility is for Tremco North American operations and beyond as we roll out to other countries; Nurtures and insures the successful use of the application systems tools. 

Essential Duties and Responsibilities: 

• Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
• Provides 1^st and 2^nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. 
• Is actively involved in software and/or functional user groups users.
• Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
• Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
• Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. 
• Performs thorough testing of all new and revised system functions and reports; and performs quality assurance reviews of procedural documentation and training materials.
• Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, Service Management or Materials Management.
• Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.

Additional Job Functions: (Other Less Critical Job Activities)

• Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects.
• Coordinates activities with other project team members, in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff.
• May supervise contract consultants, programmers, and part-time clerical assistance, as needed.
• Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in’s, printing, security, etc. Would act as a liaison between end-users and the IT technical group.
• Note: Other duties may be assigned, as required.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.